Below are the complaints policy plus the annual returns to the Ombudsman
CWA Complaints Policy February 2025.docx
CWA Annual Complaints Performance and Service Improvement Report for 2023-24 (1)
CWA Board’s Response to the Annual Complaints Performance and Service Improvement Report for 2023-24
CWA Completed Self-Assessment Form for 2023_24.docx (1)
Copyright © City of Wells Almshouses Trust
Originally the Almshouses in Wells were separate unincorporated trusts. In 2004 these charities were brought together and the five almshouses became one charity, the City of Wells Almshouses Trust (registered charity no: 1040554). In 2014 a Charitable Incorporated Organisation (CIO) (registered charity no: 1159162) was set up and this now administers the original Trust. City of Wells Almshouses is also a registered housing association, regulated by the Charity Commission and by the Homes and Communities Agency.
The CIO is administered by a Board of Trustees. A number of the Trustees are appointed by the Chapter of Wells Cathedral and by Wells City Council. The Dean of Wells and the Mayor of Wells are both ex-officio members of the Board.
The Almshouses are managed on a day to day basis by 4 part-time staff: the Chief Executive; the Scheme Manager; the Finance Officer/Trust Secretary and the Handyman.
