Privacy Policy & Cookies

Our details

This privacy policy relates to information obtained by the City of Wells Almshouses (CWA) from this website and for which the CWA is the Data Controller. Our contact details are as follows:

The City of Wells Almshouses

4 Bubwith Almshouses



Telephone: 01749 675813


Why we hold personal data

Personal information provided to the CWA will be used for the purposes outlined at the time of collection.

We retain personal information in line with the General Data Protection Regulation (GDPR). This involves only retaining the personal information we need for business, regulatory or legal reasons. Once personal information is no longer needed it is securely destroyed.

How is personal information collected?

Data is collected in the following ways from the City of Wells Almshouses website:

  • Upon completion of the form on the contact us tab
  • Anonymous cookie information.

How long do we hold your personal information?

We will hold your personal information as long as is necessary for the relevant activity for example to ensure that you receive our newsletters if you request these.

If you ask us to stop contacting you for marketing purposes we will keep a record of your contact details to ensure that we can comply with your request and do not contact you again.

When you provide consent for us to send you marketing communications we will treat this as lasting for 24 months.  At this point we will ask you for your consent again.

Updating your personal data

It is important to us that the information we hold is accurate. We want to communicate with you in ways that you are happy with and to provide information that is of interest. Please contact us to update your information. If at any point you would like to opt out of receiving communications, including marketing, from us please contact us.

Requesting your personal information

You have the right, under the GDPR, to request a copy of your personal information.  To do so please write to the Chief Executive Officer using the above details.


Cookies are small text files stored on your computer by websites that you visit. It is standard practice for all websites. They help website owners to deliver a better experience to website users. In order to do so our website may place and access certain Cookies on your computer. All Cookies used by our website are used in accordance with current UK and EU Cookie Law. Please note that you can manage, control or delete cookies in your browser.

Our website uses a content management system (CMS) to create and manage the digital content of the website. The cookies also enable the use of Google Analytics which is software that we use to help analyse anonymous visitor information such as pages visited, time spent on site, browser usage etc.

How to make a complaint about this policy

If you wish to make a formal complaint about this policy please write to the Chief Executive Officer of the City of Wells Almshouses at the above address.

You also have the right to complain directly to the Information Commissioner Officer (ICO). The contact details for the ICO can be found on their website at

Copyright © City of Wells Almshouses Trust

Website by Cosmc